My Account
Opening an Account
Why should I Register?
This will save you a lot of time and typing on your future visits to our Site whenever you place an order. We will save your name, billing information, email address and other such information so that you don’t have to enter all the information over again! In addition, you will receive special discounts and sale promotions when they are available. For more information about how your personal information is protected, click here.
Saving Your Info
Why should I Save My Info?
This will save you a lot of time and typing on your future visits to our Site whenever you place an order. We will save your name, billing information, email address and other such information so that you don’t have to enter all the information over again! In addition, you will receive special discounts and sale promotions when they are available. For more information about how your personal information is protected, how your personal information is protected, click here.
Retrieving Password Info.
What should I do if I forget my password?
If you forget your password at any time, simply go to the Membership sign-in page and click on the Can't Remember Your Password? Click Here link. Once you have you have entered your email address, click the SEND MY PASSWORD button. Your store password will then be sent to the email address entered. This will allow you to access your account immediately and place an order if you choose.
Accessing your Info
Can I change my password and email address?
Yes, You can easily make changes to your email address or password by accessing your "My Account" section at the bottom of the site and click the Sign In/Register or click the Membership sign-in page at the top of the home page.
Purchasing and Returns
Check Out
How do I know that my order went through?
When an order goes through successfully, a thank you screen will be shown with your order and reference number displaying the billing and shipping addresses, the subtotal of your order including all appropriate shipping and handling charges and the items selected for purchase.
In addition, you will receive an email confirming your order using the email address that was given.
Payment and Billing
Payment Method
Overstockretail.com allows you to pay using any of the following methods:
Credit card
+American Express
+Discover
+Visa
+Master Card
PayPal
Personal Checks
Money Order
Purchasing Method
There are two purchasing methods that are provided by us:
Online Shopping
&
Mail Order Shopping
Shipping and Handling
How do I know my Shipping & Handling charges?
On your way through the Check Out, the Shipping and Handling charges, and applicable sales tax are added. You will be provided with the order total before you submit your order.
For more information click here.
Order Tracking
How will I be able to track my order?
All our customers will be given a tracking number for all orders that were placed through our UPS carrier. This tracking number will be given to you, through your email address, after your order has been shipped . If you need to track your order and you did not receive your tracking number after three (3) to four(4) business days, please contact us at: sales@overstockretail.com and we will send you this number. You can then use this number at our Site to track your order. Go to the left hand column at our storefront below the Department section or go to the bottom of the web page to the Shopping Helper section and type in your number, then click the GO button.
Return and Exchange
How do I return an item?
If you have purchase an item and you are not satisfied with it, you may return it for an exchange or a refund by using the guidance of our return and shipping policy. For further question contact us at: return@overstockretail.com.
Discounts and Promotions
Gift Certificates
How do I purchase a Gift Certificate?
Go to the Gift certificate section of the store and click on the price amount you want. This check out process is similar to purchasing an item online. You can add it to your Shopping Cart and continue with the check out process if, you are through shopping.
Terms and Conditions of Gift Certificates
The balance due on an order during checkout, that exceeds the gift certificate amount must be paid by your credit card.
Gift certificates do not have an expiration date.
Gift certificates do not carry balances. Therefore, you must spend the full balance on your order or forfeit the remaining balance.
Gift certificates are non-transferable.
Gift Certificate codes can only be applied toward purchasing of items at our Site. They cannot be applied against Shipping and Handling, taxes, or be redeemed for cash.
Coupons
What are coupon codes?
This is a code (which may include letters and/or numbers) made and provided by us, entitling the holder to a discount on a product or a quantity of products. This code can be for all products in the store or for a specific product (s) at a given time.
Coupons Codes Terms of Use.
This is similar to the Gift Certificate Terms and Conditions except that they:
- All have an expired date.
- Coupons cannot be used to purchase gift certificates.
How will the coupon code be used in the calculation of an order?
The coupon amount will be subtracted from your total purchase in the shopping card and do not include shipping and applicable sales tax.
Additional Note
Sales Prices and Special Offers Note Sales prices are usually marked (strike) out but, other special offers may include using a special promotional code. Codes will either be presented on the website page for all customers or sent through our email newsletter for members and/or through email to all our customers that have purchased from us in the past. Note: Some items will be at a sale price that does not show a “strike out” price. This is possible because some items are already place in the store at a sale price which is reflected as a retail price.
How can I receive discounts?
We offer specials, sales and promotions through email promotions. You can sign up for our newsletter at our store front for exclusive discount and other deals.
Shopping
Shopping Cart
What is a Shopping Cart?
This is an online cart that holds your merchandise while shopping. It holds everything you have decided to purchase while shopping with us. You can view the items you have added to your cart simply by clicking on the "Shopping Cart" tab at the top of every page and at the bottom at the VIEW CART at the My Account section. View Cart is the same thing as a Shopping Cart they are sometimes used interchangeably.
Using Search Tab
Using The Keyword Search Tab
To initiate a search, first you will need to select a Search Keyword box. Keyword Search boxes can be found at the top of the red button bar and to the top left hand corner of the column. Enter a keyword using any combination of product name or type of product or item number. Using more than one keyword will narrow the results to products that each match all of the keywords you enter. The red Keyword button will give you the option of limiting or narrowing down your search to a specific number. Item number search can come in very handy if you already know the number of the item from your Catalog. This can tremendously speed up your shopping purchase -- you can find an item to purchase or to add to your Shopping Cart right away!
Tips
Keyword Search Tips
- Searches are not case sensitive, so you may use upper or lower case letters.
- We recommend that you double-check the spelling, in case Search could not interpret.
- You can search for a product using the catalog item number. This makes finding the perfect gift or item quick and easy.
- To return to the original sort order click on the back button in your browser window.
Reminder During Checkout
Please take the time to review all personal, shipping and billing information you have entered and edit it, if it is necessary. If everything is correct and you are sure that you need that item (s) then, click “continue button” to complete the placement of your order.
Add To Favorites Tab
You can use the “Add to Favorites” tab as a place to conveniently store links to our store pages on your browser. You can use this “Add to Favorites” Tab, if you are a regular customer, and need to make a quick reference back to our store and/or as a reminder for finding our store in the future or to remember a certain section of our store that you find interesting and need to get back to.
The “Add to Favorites” tab can be found on the right-hand corner of the store front. All you need to do is to click on this “Tab” and your browser will ask you if you need to save or book mark the page. When this message comes up press the “OK” button. For Netscape browser the “Add to Favorites” tab will not work and you will therefore need to go to the top of the browser and click the “ book Mark” tab. You will then see the tab “Bookmark This Page” click on it and its done!
To get back to your stored link just go back to the tab on your browser and click the “Bookmark” Tab or the “Favorites” Tab on your browser. You will then need to scroll down to our link and click on it and there !! You are now at our Website.
The information above is for Netscape and Microsoft browsers. For other browsers, you will have to check their “Help” tab for assistance.
Store credit/Refund
Overstockretail.com offers you two options for a refund:
A. Credit to your next order in the form of a coupon credit code which, we will send to you via email.
Or
B. Refund sent directly to you.
Security and Privacy
Privacy and Security
For information on Privacy click here and for information on Security click here.
Credit Card Safeguard
Is it safe for me to use my credit card at your site?
Certainly! Our site is equipped with industry-standard Secure Socket Layer technology (SSL).
When you enter your credit card number and personal information into the order form it is transmitted across the internet in an encrypted (scrambled) manner and then decoded when it gets to our merchant provider (card processor) . When accessing a secure server, the first characters of the site address will change from "http" to "https."
Cookies
For information on cookies click here.
Technical Support
Web browsers
Our store can be viewed on the following Major browsers: AOL, Netscape, Mozilla, Oprah and Microsoft Explorer. If you are having problem viewing our Site you might need to upgrade your browser at their respective sites. For other browsers, we are not sure but, you can let us know if they work properly on our Site.
Nevertheless, if you are having problem with your browser, you can print out our Mail Order Form at our Site. You will need to fill out the form with the necessary information requested and send it to us with your method of payment selected on the Form.
Sending Emails
Why don’t I get a response to my Email?/ I did not receive a confirmation Email for my order, why?
If you have not received a response from us or a confirmation email for your orders then, it is possible that your browser setting or your internet service provider is blocking our email replies. This can be corrected by adjusting the email filter on your browser setting or by contacting your internet service provider for support.
If you use email addresses such as hotmail or yahoo and are not receiving email then, it is possible that your emails are going into your junk email list. This is caused by your junk e-mail filters that filters or block emails that are not on your contact list. You will need to adjust the setting on your email to accept email from us. This will sometimes happen to legitimate emails sent to you so, it is always wise to add us to your email contact address so that emails are not blocked or sent to junk email list.
Account & Shopping Cart
I am having problem accessing my account information?/why is my shopping cart not allowing me to place an order?
Most likely you have refused accepting cookies by turning them off in your browser.
If you turn off cookies, you will not be able to make a purchase from our site. In order to for you to access your account or to make a purchase you will need to enable your cookies.
You may, depending on your browser, use one of the following to enable your cookies. This is however, not comprehensive since, it does not include all browser type and their version. Therefore, you should click the "Help" tab on your browser for support or further assistance .
Internet Explorer 6.0 (PC):
Go to the "Tools" Menu and select "Internet Options" .
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Then click "OK."
Netscape Navigator:
Go to the "Edit" menu and select "Preferences"
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Then click "OK"
Shop With Confidence
Satisfaction Guarantee
Overstockretail.com promise to offer you the best quality products, the best value for your money and the best service possible. You can always shop with confidence, knowing that you will be completely satisfied with:
1. Our order process time.
2. Prompt exchange or refund policy procedure.
3. Making sure that you get what you have paid for.
Customer Service
We at Overstockretail.com are aware that you may from time to time have a problem or a concern while visiting our Site. We therefore, have taken the necessary steps to ensure a totally pleasurable hassle free shopping experience!
If you have an inquiry which is not answered by our Help Center or our F.A.Q‘s Page then you can send us an email with your question or your concern. Our customer Service Page provides you with a list of email addresses based on the inquiry you might have.
Warranty Info.
For information on our warranty, go to the Shopping Helper section at the bottom of our storefront or Click Here.
Privacy
If you need additional information on our Privacy click here and for F.A.Q’s on this Policy click here.
Security
Our Commitment to Security is of the highest standard and we have ensure this by using state-of-the-art SSL (Secure Sockets Layer) encryption technology. This provides a secure and a highly safe shopping environment for our highly valued customers. That means, there is no danger of any unauthorized access to your confidential information.
For more information on Security click here.
About Us
Overstockretail.com is a retail and wholesale store that enables shoppers to shop form thousands of products on the internet or through the mail. Our store has top rated user friendly features and a one stop shopping experience for almost all items. We offer presently over 23,000 products to choose from at our Overstockretail store and at our Name Brand Store. We provide products at a very competitive price and include products in: Apparel, Footwear, Jewelry, Home and Kitchen items, garden items, office supplies, watches, cutlery, camping & outdoor, flashlights, public safety products, gift items and much more! We are always updating our Site and will be adding additional stores as time goes by.
Our Mission
We always strive and continue to provide our customers with great services and quality products at an affordable price and to at all times, maintain the highest standards of integrity, professionalism, ethical conduct, exceptional customer service and to surpass all our customers expectations. These are the values and mission of our business-- Our Motto: Service is our Success.
We welcome comments regarding our store and services so, we can serve you better. Please contact us today. We want your shopping experience with us to be a pleasant and hassle-free experience.
Thank you for shopping with us and enjoy!!
Edmondson’s Management
Shopping Services
Gift Certificate
Overstockretail.com now makes your gift shopping experience totally hassle free so that, you don’t have to worry about buying the wrong gift item ever again for that special someone! You can select the amount you would like to send to that special someone and we will then send you via email the gift certificate coupon code. To go there now click here.
Add To Favorites
You can now use the “Add to Favorites” tab as a place to conveniently store links to our store pages on your browser.
The “Add to Favorites” tab can be found on the right-hand corner of the store front. For more information on using this “Add to Favorites” tab go the heading “Shopping” and look for the subheading “Tips”.
Wholesale Program
Our Wholesale Program enables you to choose and purchase from an assortment of over three thousands of our High Quality Products in bulk at significant savings on the cost per unit.
We offer two programs: Bulk Retail Discount Program and the Over Stock Wholesale Program. You are given the option to choose from any program that suits you better.
The Bulk Retail Discount Program gives customers a discount from anywhere between 30 to 50 % from our website depending on the purchasing amount. By participating in this Retail Program, YOU are in charge of your savings at a very large margin — you save money by making one large (bulk) purchase.
The Over Stock Wholesale Program is for serious dealers who need to make wholesale purchases at the lowest possible True wholesale prices. This means you will be able to make and set your own profit margin at your own choosing. We not only provide you with the best and lowest TRUE wholesale prices possible but, we provide you with a reliable shipping and excellent customer service.
For more information click here.
Fundraising Program
Most organizations know exactly what they need to raise funds for but, do not know from where the funds will come, and that where we come in! Overstockretail.com is proud to offer an exceptional, fun and easy fundraiser Program for your organization! We support all different type of organizations such as; schools, churches, clubs, charities, private companies functions, community events and project, and many more groups!
We have carefully selected an impressive assortment of our high quality products for this Program from over 3,000 products so that, your supporters are guaranteed to find something that they; like, need or use everyday. Your group can earn a very high profits selling these excellent products where your organization keeps 50% of the total profits!. This is an excellent way to help a worthy cause! For more information on this program, click here.
Affiliate Program
This Program is for website owners who want to enhance and provide their customers with a alternative shopping experience on their website while, at the same time, earning an income from customers coming from their site to ours through, a text link or banner link provided by us. For more information click here.
Customer Service
Frequently Asked Questions
Track your Order
We provide customers with the opportunity to locate, verify and track/trace their orders through the UPS system using an assigned tracking number until it arrives at its destination (customer).
For more information and steps on how to use this number go to the headings “Purchasing and Returns” and look for the sub-heading “Order Tracking”
Contact Us
Quick Reference
For quick reference on how to contact us, please Click Here
Customer’s Corner
Price Matching
If you see any product at our store being offered for less at another online store, we will match the price and offer you a better price. Overstockretail.com is very serious when we stated that we provide you with an extensive variety of High Quality Products at an Affordable low price to meet your budget.
How does this work?
If a customer comes across an advertised exact same product that we sell (and have in stock), we will match a better price offer that reduces its price by up to 5 percent to meet a reseller’s offer for, such product being offered. Please note that certain Price Matching applies. We will sent you a coupon code for the better price via your email when you are ready to make a purchase from us. If the coupon code is not used within 24 hours, then it will become invalid.
This better price match is limited to the quantity of items purchased per person, per household or per order. Additional claims per person, per household or per order after this order, will only be accepted after 90 days.
Are there any other restrictions to this program?
Yes. For other restrictions please read our Price Matching Terms & Conditions.
What procedure must I take to take advantage of such a program?
If you find a store that qualifies based on our Terms & Conditions standard then, send us an email including the site Url where we can find such an item. Please include your name and address so that if the price matching for that site qualifies we can send you a coupon code via email. You will then be able to use this to shop online.
What if an item in your store is already on sale?
If the item on sale is not lower than the item you saw at the other qualified store then, all the better for you, that means additional discounts!
I already have an additional code from your sales promotion, how will I be able to use both coupon codes?/ I have a Gift certificate how can I take advantage of this additional discount code?
You will need to email us with all your personal information and the two valid codes that you have. We will send you a new code that incorporate both codes. You must however, use this new code within 24 hours since, you add the price Matching code to the other code that you possess. If you fail to do so, your new codes as well as the old codes will be invalid. Please be aware that after you receive your new code, all the old codes you requested to be incorporated as one, will be invalid immediately.
Terms & Conditions
1. This only applies to individual purchases and not for Purchasing large quantities of similar items. The maximum on such offer is five items.
2. Resellers and wholesale purchases are not eligible to participate in this program.
3. Only fixed price offers qualify; offers from auction sites, e.g. eBay, are excluded. This program applies to all offers from any reseller store or website offering.
4. If the better price offer qualifies for this program, Overstockretail.com will match the price of the products set out in the better price offer, but not other terms such as shipping costs, delivery method, return privileges or the like.
5. We will not match better price offers that you submit after placing your order with us.
6. The better price offer must still be open when you present it to us.
7. All Price Matching codes as well as, incorporated new codes, will be invalid after it is sent to out within 24 hours.
8. If we conclude the better price offer is not authentic, still open or available, we reserve the right to exclude the offer from this program.
9. Special offers or promotions do not qualify which includes but not limited to sale prices, free offers with purchase, coupon discount offers, quantity discounts, rebate offers etc.
10. Only online stores in the US are qualified for our price matching.
11. If the item price is less than $25 you will need to exceed this your total order by purchasing up to an amount that will exceed this price. This can be done through multiple( five the maximum) purchasing of the same item or by purchasing other products from our website. If the items reaches a maximum of 5 items and it still doesn’t exceed the $25 mark then you will have to purchase an additional item from our store to remedy this.
12. Prices are matched only in US currency.
13. Products must be in exactly the same model, condition and new with applicable manufacturer's warranty available. Better price offers for refurbished, out of stock, discontinued, used or for products from other stores do not qualify for this program.
14. Product must be available for sale and delivery that day.
15. The website should be an established online store in our view.
16. The website most not be a bulk wholesaler or a manufacture store.
17. We reserve the right to end this program or change these conditions at any time without prior notice.
Request a Catalog
Our beautiful catalogs are filled with over 3,000 assortments of high quality products. Our colorful catalogs will inspire your next gift purchase with us. You can use these catalogs to shop online or through the mail, using the Mail Order Form on our website. Click here to order your copy today. This is not for our Name Brand Store or Fine Jewelry store.
Join Our Newsletter
Why don’t you sign up for our newsletters, you will receive emails filled with great exclusive discounts and more !
Special Offers & Promotions
Occasionally, we offer various exclusive discounts to our newsletter members and other discount offers to our regular customers and visitors to our site. Offers may include free shipping after spending over a specific amount, special sale price, coupon discount and regular discount to our valued customers. We always strive to offer a variety of offers to meet the varying needs and interests of our customers.
Name Brand Store
Intro. About Store
Our Name Brand Store adds an even EXTRA variety to our extensive high quality products at an affordable price! We offer an additional 20,000 EXTRA Name Brand products to our store! We provide products at a very competitive price and include products in: Apparel, Footwear, watches, cutlery, camping & outdoor, flashlights, public safety products, gift items and much more!
Our Mission
At Overstockretail.com our Customers are EXTRA special to us therefore, we always strive to provide our customers with great service and quality products at an affordable price and to at all times maintain the highest standards of integrity, professionalism, ethical conduct, excellent customer service and to strive to surpass all customers expectations. These are the values and mission of our business-- Our Motto: Service is our Success.
A synopsis of Store
- Orders can be shipped by the following methods:
UPS
USPS
FEDEX
DHL
and numerous carriers for larger orders.
- Orders are shipped by standard UPS Ground service, Unless specified otherwise.
- Same day shipping of any orders received by our warehouse before 12:00 noon (Pacific Standard Time)!! Orders received after this time will be shipped the next business day!
- Access to Over 20,000 Products !!
- Guarantee high quality products at affordable prices!!
- And you get what you have paid for!
Orders From Store
Before you enter our Name Brand Store we suggest you Checkout any items already in your Overstockretail.com cart before proceeding. This is important since both stores uses its own shopping cart system. You cannot purchase from both stores under one order.
In addition, due to orders being fulfilled from different warehouses, items will be shipped separately and not necessarily by the same carrier and may also, be subjected to additional/or new policies and Terms.
- It is also, important to note that shipping delivery time might also vary. Products ordered from our Name Brand Store are usually shipped the same day depending on the time when the order is placed!!
Help Centre F.A.Q's
Navigate F.A.Q Questions
How do I place an order?
How do I edit my order?
How do I cancel an order?
What shipping method do you use?
Do you ship orders over the weekend?
What if my shipment seems to be lost?
Do you have Map showing the estimated time of delivery?
Can I ship my order to a P.O. Box?
What do you mean by the term “Business day”?
How do I get my orders ship to me quickly?
I have not gotten a response about my shipment claim for a while now?
I bought a product and it arrived damaged, what should I do?
My delivery is late, what do I need to do?
Why do we charge a restocking fee of 20%?
Will I have to pay for the shipment of an return Item?
Do you ship outside of the United States?
Can I ship an order to a P.O. box?
How are orders shipped?
How do I place an order with multiple shipping addresses?
Do you charge Sales taxes?
I am still scared to order on line in spite of the state of the art security system?
How long will it take to receive my order?
Will I get an order confirmation?
Why haven’t I received my order?
How long will it take to receive my order?
What should I do if I have not received my order?
Do you accept credit card that is not issued by a US bank?
Why won't my credit card go through?
I have a question about a charge on my credit card account, what should I do?
How do I use my promotional code?
How do I use my Gift Certificate?
I have a new email address and need to update My Account, what step should I take?
I forgot my password and cannot log in to My Account?
Does your online store offer any shipping promotions?
What is meant by shopping online?
How do I send a Mail Order?
Can I place an order via Fax or Postal Mail?
Where can I get information on warranties?
What is Paypal?
Order Information
-- How to Order
How do I place an order?
When you have found an item that you would like to purchase, follow the following steps:
Shopping Cart
- Click on the image of the item or the name of the item.
- If you need more than one item click the arrow below the heading “ORDER QUANTITY” and click on the number of quantity of that item you need to purchase.
- Click the ADD TO CART button.
- Here, you will have four(4) options:
- If you need to remove an item from your shopping cart, change the quantity to zero and then click the "Update Shopping Cart" button.
- You may change the quantity of any item in your cart using the same method.
- If you want to empty the shopping cart and start over then you need to click the EMPTY SHOPPING CART AND START OVER link text.
- If you want to continue your shopping so that you can add more items to your shopping cart, then click the GO BACK TO SHOPPING button. If you need to checkout click the CHECK OUT! Text link.
Shipping Information
For the check out you will need to fill out all shipping information. Those that are bold are required field. If you have a discount coupon code, input the code in the "Coupon Code" field.
Shipping and Payment Method
Click the continue button at the bottom then select your Shipping Method by clicking the arrow at your right and then click on one of the radio buttons for your Payment Method.
Order Review
Click the continue button at the bottom then review your shipping order.
Billing Information
If everything is correct, click the CONTINUE button to enter your credit card information or enter your PayPal Account information.
Order Receipt
When an order goes through successfully, a thank you screen will be shown with your order and reference number included. Print this information on your printer or write it down for future reference, if needed.
Order Confirmation
Check your email address that you used for your shipping information for your confirmation information.
-- Editing an Order
How do I edit my order?
Shopping Cart
- When all the items you need have appeared in your shopping cart click the CHECKOUT! link.
- If however there is something in your cart that you would like to edit, there are two ways for this:
- Multiple Order of the same item: click the arrow beside the item and change the quantity number by clicking the item number that suits you in the column and then click the UPDATE SHOPPING CART button . You can choose up to 24 quantities of the same item.
- To clear your Shopping Cart: Click the arrow button and change the quantity to zero then click the "Update Shopping Cart" button. You may change the quantity of any item in your cart using the same method.
Order Review
On the review page, please review your order. If everything is correct, click the CONTINUE button to enter your PayPal Account information. If the information is not correct, use your browser's BACK button to go back and make corrections.
If you are not using PayPal and are using one of the Major credit cards ( MasterCard, Visa, Discovery, American Express), please review your order on the order page. If everything is correct, click the CONTINUE button to enter your credit card information. If the information is not correct, use your browser's BACK button to go back and make corrections.
Billing Information
When you click the CONTINUE button you will be taken to the BILLING INFORMATION page. Here, please review the information you entered above. When it's correct, click the CONTINUE button. You will then be asked to enter your credit card number and expiration date.
Review credit card information
After clicking the CONTINUE button, enter your credit card information. Please ensure that all information given is correct, then click the Continue button to proceed to the Order Receipt page.
How do I cancel an order?
Once an order is placed online (and you have checked out to the receipt confirmation thank you page) it is automatically processed by our Merchant Account Provider and our Warehouse is then immediately notified of the order for shipment. Once this happens, a cancellation cannot be stopped at this stage. For Mail Orders, cancellation might be possible since, it will take a few days before it reaches us. Again, if this is processed then your only option from here is to follow our Return Policy.
Nevertheless, contact us immediately so that we are aware of such a situation. This doesn’t mean that we guarantee or warrant any cancellation. We regret any inconvenience that this may cause you.
-- Shipping & Delivery Info.
What shipping method do you use?
We use UPS Ground for all our orders and DHL for Rush Delivery. However, for orders to PO Box shipping addresses, the shipper used will be USPS (United States Postal Service).
Do you ship orders over the weekend?
No, orders placed on weekends and also on holidays, will be shipped the following week pending payment authorization.
What if my shipment seems to be lost?
This rarely happens but, if you don’t receive your shipment by a given time, contact us immediately. Please remember that you can track your order at our Site using your tracking number given to you (usually after 3-4 days).This tracking is only available if your carrier is UPS. Also, please read our
"Return and Shipping Policy"
Do you have Map showing the estimated time of delivery?
Yes. Click here for our map. This map is NOT for our Name Brand Store orders.
Can I ship my order to a P.O. Box?
Yes you can. To ship to a PO Box, the item ordered must be shipped through the United States Postal Service (USPS). All other shipping of items ordered, will be done through UPS or DHL for Rush Delivery (if requested). UPS does not deliver to P.O Boxes and must have a have a physical address for delivery.
What do you mean by the term “Business day”?
"Business day" means Monday through Friday.
Rush Orders
How do I get my orders ship to me quickly?
This can be done by using DHL Rush Delivery service. During the check out process you will be given the option of selecting your shipping method.
I have not gotten a response about my shipment claim for a while now?
This will take a 10 day waiting period for UPS and a 30 day waiting period for USPS before they will accept a tracer. Outside Continental U.S requires 90days.
I bought a product and it arrived damaged, what should I do?
Please click here for answer.
My delivery is late, what do I need to do?
Check your item online if, UPS is your carrier. A tracking number is usually available after 4 business day. Please allow up to 15 days to receive your order if UPS is your carrier.
If there appear to be any discrepancies, please contact us.
Why do we charge a restocking fee of 20%?
This is what our supplier will charge us to restock the item back into their warehouse. Therefore, since it is not a defective item we will have to pass this cost over to you. We can not absorb non-defective item restocking fee because we would be operating at a lost and would be out of business quickly! We are sorry about this and you should therefore take great care of selecting an item that you will definitely want.
Will I have to pay for the shipment of an return Item?
Depends. It will not cost you anything if it was sent by error or it was defective. We will issue a call tag and have UPS pick up your package at no charge to you.
Do you ship outside of the United States?
No, not at this time. We may in the future. Overstockretail.com only ships to addresses in the United States as well as outside continental territories such as Puerto Rico, Alaska, US Virgin Islands, Hawaii and Guam.
Can I ship an order to a P.O. box?
Yes. Orders shipped to P.O boxes within the United States are automatically shipped via USPS Ground.
How are orders shipped?
All orders are shipped using USP as our standard shipping carrier and USPS for P.O. Boxes deliveries. DHL is used for Rush Delivery.
How do I place an order with multiple shipping addresses?
If you need multiple quantities of the same item to be sent to different shipping addresses, then you will need to place separate orders for each.
Do you charge Sales taxes?
No, customers are not charged sales taxes for now.
-- Security & Privacy
I am still scared to order on line in spite of the state of the art security system?
If for any reason you still feel uncomfortable ordering online, please feel free to use our quick Mail Order Form on our site. Print it out on your printer and send it to us in the mail. You are given the option to pay using any of the following: Credit Card, Personal Check and Money Order. * No orders will be shipped to you until your Personal Check is cleared by the bank.
-- Your Order
How long will it take to receive my order?
You can expect a maximum waiting period of two weeks for delivery and 3 to 4 business days for DHL Rush Delivery.
Will I get an order confirmation?
Yes. For all merchandise purchase online, you will receive an automatic email order confirmation. This confirmation email will be sent only to the email address that you provided us with during the checking out process. It is important that you enter your email address correctly to ensure that you receive your order confirmation. If you are a regular customer, please make sure you update your email address in your Member Account if there is any changes to your email address.
Why haven’t I received my order?
This could be due to more than one reasons:
1. The carrier (UPS) may have returned the product ordered because no one was home after three attempts were made.
2. Your shipping (delivery) address is a Post Office Box. You must remember at all times that UPS does not deliver to P.O Boxes.
3. Product may have been lost during the delivery process. Make sure you make use of our tracking system provided on our storefront. The chances of this happening is very rare but, If it seems that a lost shipment might have occurred, please read our Return and Shipping Policy and contact us immediately. Please remember to provide us your full name, name of the product, product number, reference number, the date of purchase, the type of shipment use and your shipping address.
4. Orders placed during special holidays such as Christmas, may take a longer time to reach you because of the heavy shipping demands around this time.
5. You have moved and it went to a former address and it had to be returned or someone may have signed for it. That’s why it is important to keep your store Account Information up to date and make sure that if you move after placing the order, you make arrangement with someone trustworthy to collect your product.
6. Climatic conditions that may due to heavy rain and flooding in certain section of the country or state.
Note: We are unable to re-ship orders that are returned to us as undelivered. We will refund you your money (excluding shipping charges) for the item purchased by providing a store coupon credit or send you your refund directly. If you would however, still like to purchase items that were undeliverable, you are welcome to place another order.
How long will it take to receive my order?
All orders are processed and shipped within 1 to 2 business days of receipt (M-F).The delivery time taken will depend on the shipping service you have chosen and your delivery location. See our map for an estimate delivery time. Shopping online orders can take up to a maximum waiting period of 7 to 14 business days which again, depends on the factors mentioned above. After 3 business days, if your carrier is UPS then, you will be able to track your order at our store, using the number we send you after the item has been shipped. If DHL (Rush Delivery) is the shipper then, the time is usually 3 to 4 Business Days.
It is also important to note that during the Holidays season e.g. Christmas, additional time may be needed, due to heavy shipping demands around this busy time of the year.
IMPORTANT !!
This map is not for orders placed with our Name Brand Store.
What should I do if I have not received my order?
If you shop online and did not receive your order after waiting for 15 business days, please to contact us at sales@overstockretail.com or call us. If however, you use our Mail Order method, please allow up to 4 weeks for delivery. This holds true especially for payment by personal check. Your order will not be process until your check is cleared by the bank. If however, you pay using your Credit card or Money Order, this will be processed right away and is therefore, possible for you to receive your order much quicker.
Credit Card & Security
-- Use of Card on Website
Do you accept credit card that is not issued by a US bank?
Sorry, but We do not accept credit cards issued from non-US banks.
-- Problem using Credit Card
Why won't my credit card go through?
This can be caused by one of three reasons:
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